UPK PRO 12.1 Knowledge Center Error: "The System may not be Connected with the Tracking Environment"

(Doc ID 2013807.1)

Last updated on MARCH 28, 2017

Applies to:

User Productivity Kit - Version 12.1.0.0 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.0.0 version, Knowledge Center

When attempting to launch the assessment from the knowledge path in the Knowledge Center the following error occurs.

ERROR

"The system may not be connected with the tracking environment. Your progress may not be tracked. To resolve this issue, try restarting the content. If the issue continues, contact your system administrator. Received error code #401 Undefined Data Model Element, upk.question_limit"


STEPS

The issue can be reproduced at will with the following steps:
1. Create an assessment
2. Publish the content to KCenter
3. Open KCenter
4. Try to open the assessment
5. Error

Due to this issue, users cannot create an assessment

Cause

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