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Service Request API: Need To Add Line Feed or Carriage Return In Text When Creating Notes (Doc ID 2014135.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


While creating a service request using cs_servicerequest_pub.create_servicerequest and adding Notes to the SR created, how can a break (Enter) can be added withing the Note?

Values passed to the API:

  l_notes_table (1).note := p_sr_notes;
  l_notes_table (1).note_detail := p_sr_notes;
  l_notes_table (1).note_type := 'EXAMPLE_NOTE_TYPE';

Data from custom table as passed to the code (p_sr_notes) is as below:
XYZ line 1
This is line 2...

Data as Visible on the Service Request created by the API:
XYZ line 1This is line 2...


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