OTS: Interactions-Default Action profile option is not honored on the Wrap Up form (Doc ID 2014166.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The OTS: Interactions-Default Action profile option is not honored on the Wrap Up form, when the View on the Collections Agent UI is set to Bill To or Account. If you use the View = Customer, then the profile is honored and the value defaults in the Wrap Up screen

Cause

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