OTS: Interactions-Default Action profile option is not honored on the Wrap Up form
(Doc ID 2014166.1)
Last updated on SEPTEMBER 02, 2021
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
The OTS: Interactions-Default Action profile option is not honored on the Wrap Up form, when the View on the Collections Agent UI is set to Bill To or Account. If you use the View = Customer, then the profile is honored and the value defaults in the Wrap Up screen
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