Error CSP_PARTS_REQUIREMENT.TASK_ASSIGNMENT_POST_UPDATE When Reassigning Engineer To Task
(Doc ID 2014346.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version - Task
When attempting to reassign a task to a new Field service engineer an error occurs if a parts requirement exists with an Internal order.
ERROR
-----------------------
Either schedule start date is not present or it has been already passed. Unable to find source for the Part Requirement. Error returned from Internal API hook.
Procedure name is
CSP_PARTS_REQUIREMENT.TASK_ASSIGNMENT_POST_UPDATE(APPL_ID=523)
STEPS
-----------------------
1. Login to Oracle Apps.
2. R) Field Service Manager -> Create Service Request -> Assign the Task to a FS technician.
3. Click on 'Parts' button to create a Part Requirement.
4. Create an internal order for the part.
5. Go back to the Task in the SR form and change the Assignee to another technician and tab out, get the above mentioned error.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |