Error CSP_PARTS_REQUIREMENT.TASK_ASSIGNMENT_POST_UPDATE When Reassigning Engineer To Task

(Doc ID 2014346.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version - Task

When attempt to reassign the engineer to the task for which the Internal order is already created the following error appears..

ERROR
-----------------------
Either schedule start date is not present or it has been already passed. Unable to find source for the Part Requirement. Error returned from Internal API hook.
Procedure name is
CSP_PARTS_REQUIREMENT.TASK_ASSIGNMENT_POST_UPDATE(APPL_ID=523)

STEPS
-----------------------
1. Login to Oracle Apps.
2. R) Field Service Manager -> Create Service Request -> Assign the Task to a FS technician.
3. Click on 'Parts' button to create a Part Requirement.
4. Create an internal order for the part.
5. Go back to the Task in the SR form and change the Assignee to another technician and tab out, get the above mentioned error.


Cause

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