Unable to Close EAM Work Orders Using Mass Close Functionality
(Doc ID 2014551.1)
Last updated on AUGUST 06, 2020
Applies to:
Oracle Enterprise Asset Management - Version 12.0.6 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
There are eAM Work Orders with status Pending Close and Failed Close.
These work orders were attempted to be closed via the Mass Close functionality.
EXPECTED BEHAVIOR
Work Orders should be in status 'Closed'.
STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to Maintenance Workbench
3. Find work orders that are ready to be closed
4. Click on Tools -> Mass Close
5. Check work order status but it is at 'Pending Close'
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |