Unable to Close EAM Work Orders Using Mass Close Functionality (Doc ID 2014551.1)

Last updated on OCTOBER 27, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

There are eAM Work Orders with status Pending Close and Failed Close.
These work orders were attempted to be closed via the Mass Close functionality.


EXPECTED BEHAVIOR

Work Orders should be in status 'Closed'.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to Maintenance Workbench
3. Find work orders that are ready to be closed
4. Click on Tools -> Mass Close
5. Check work order status but it is at 'Pending Close'

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms