Unable to Close EAM Work Orders Using Mass Close Functionality
Last updated on OCTOBER 27, 2016
Applies to:Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.
There are eAM Work Orders with status Pending Close and Failed Close.
These work orders were attempted to be closed via the Mass Close functionality.
Work Orders should be in status 'Closed'.
The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Go to Maintenance Workbench
3. Find work orders that are ready to be closed
4. Click on Tools -> Mass Close
5. Check work order status but it is at 'Pending Close'
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms