Quick Sales Order OEXOETEL Form Error ORA-01403 When Using Folder

(Doc ID 2014587.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Trx Changes & Cancellations

Sales Order Cancel or Split order line in Entered or Booked status is throwing an error when using a folder on Quick Sales Order Form


ERROR
-----------------------
ORA-01403: no data found in Package OE_Versioning_Util Procedure Record Changed Records



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Quick Sales Order Form > Using User Defined Custom Folder > Folder is used for several different languages
3. Search for Sales Order
4. Cancel the order
5. An error “ORA-01403: no data found in Package OE_Versioning_Util Procedure Record Changed Records” thrown
6. Notice same error while splitting the Order line(Entered/Booked) receiving the same error as above.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use a custom user defined folder on Quick Sales Orders form.

Cause

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