How To Enable The Action Field Created By The System In The Interactions Wrap Up Form To Be Updated?

(Doc ID 2014647.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In R12.13, in Collections :

The purpose of this document is to explain how to enable the action field created by the system in the Interactions wrap up form to be updated.

When finishing an interaction in Advanced Collections, the Action field cannot be updated in the InterAction wrap up form.  

The field is grey, and changes not allowed.

The Action defaults to 'Inquired About'.

Solution

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