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Error While Adding Service Item to Sales Order Line OEXOEORD (Doc ID 2014687.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Order Management - Version 12 and later
Oracle Inventory Management - Version 12.0.0 and later
Information in this document applies to any platform.
'Cannot get valid name for - SERVICE_PERIOD'
Service Item


When attempting to enter a service item on a sales order line (OEXOEORD.fmb), the following error appears:

Cannot get valid name for - SERVICE_PERIOD

The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Enter service item in order line and tab out


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