Error While Adding Service Item to Sales Order Line OEXOEORD (Doc ID 2014687.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle Order Management - Version 12 and later
Oracle Inventory Management - Version 12.0.0 and later
Information in this document applies to any platform.
OEXOEORD.fmb
'Cannot get valid name for - SERVICE_PERIOD'
Service Item

Symptoms

When attempting to enter a service item on a sales order line (OEXOEORD.fmb), the following error appears:

ERROR
-----------------------
Cannot get valid name for - SERVICE_PERIOD

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Enter service item in order line and tab out


Cause

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