UPK: Error When Accessing a Knowledge Path: You Have Encountered An Unexpected Error. (Doc ID 2015122.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

When accessing content in a knowledge path, an error is received.

ERROR
---------------
You have encountered an unexpected error. Please contact the System Administrator for assistance
 
STEPS
---------------
The issue can be reproduced with the following steps:
1: Launch KCenter
2: Click Knowledge Paths
3: Click Continue on a Knowledge Path
 
IMPACT
---------------
This issue will prevents certain Knowledge Paths from launching

Cause

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