Last updated on MARCH 08, 2017
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
After installing Endeca Extension for Ebusiness suite R12.1.3v5 the following problem occurs on Order Management Open order dashboard:
In the result table, the open order list is not applying the multi org security filter and displays all open order of the instance,
when all other components on the same dashboard (eg Open order lines list, open order metrics) are displaying only
the information on the orders the user can access to according to his multi org security profile.
Since Multi Org security setup for the ‘Order Information Super User’ responsibility, Only orders from the OU 508 (India) should be displayed.
1. Navigation with Responsibility : Order Information Super User: Order Information> Information Discovery > Open Orders
2. Open Order Dashboard :
Data should be all filtered by multi-org security profile of the user/responsibility (which is restricted to the OU 508 – India in our case , see setup details at the end of the document )
For instance : the metric ‘Orders’ displays the correct number of open orders in that OU - 299, but the Open Orders : result Table / Orders tab displays a wider list of order headers
Issue : Orders are related to several OU (508 = India, but 591, 542… are Chinese operating units) ->Total number of open orders is therefore not correct
To be noted : the Open Orders : result Table / Orders lines tab seems to display the correct set of order lines (filtered by OU 508)
Note: The same problem seems to apply to Closed Order and Return dashboards as well.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms