Interface Transactions Stuck With Error: For This Transaction Row The Serial Records Are Missing (Doc ID 201537.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Inventory Management - Version 11.5.10.0 and later
Information in this document applies to any platform.
Signature: INV_TRANS_MTI_SERIAL_MISSING_ERROR
Error: INV_INT_SERMISEXP
Form:INVTVPTX.FMB - View Pending Interface Activity (Transaction Open Interface)
This document includes all versions of Oracle E-Business Suite 11i and Release 12

Symptoms

Sales Order Issue Transactions are not processing and remain stuck in the MTL_TRANSACTIONS_INTERFACE table with the following error.

Error

(ERROR_CODE = serial records or INV_INT_SERMISEXP)

Steps
1. Create/Book/Pick/Ship a sales order.
2. Navigate to Inventory > Transactions > Transaction Open Interface
3. Find interface transactions.
4. See the transactions in error.

Cause

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