Interface Transactions Stuck With Error: For This Transaction Row The Serial Records Are Missing

(Doc ID 201537.1)

Last updated on DECEMBER 28, 2017

Applies to:

Oracle Inventory Management - Version 11.5.10.0 and later
Information in this document applies to any platform.
This document includes all versions of Oracle E-Business Suite 11i and Release 12

Signature: INV_TRANS_MTI_SERIAL_MISSING_ERROR
Error: INV_INT_SERMISEXP
Form:INVTVPTX.FMB - View Pending Interface Activity (Transaction Open Interface)

INV_LOTSER_QTY_MISMATCH / INV_INVLTPU_LOTTRX_QTY : Lot and/or Serial Number quantity does not match transaction quantity
INV_SERQTY_NOTMATCH / INV_SERQTY_MISMATCH : Total serial numbers does not match the transaction quantity

Symptoms

Sales Order Issue Transactions are not processing and remain stuck in the MTL_TRANSACTIONS_INTERFACE table with the following error.

Error

(ERROR_CODE = serial records or INV_INT_SERMISEXP)


Other variations of the error include the following:


Steps
1. Create/Book/Pick/Ship a sales order.
2. Navigate to Inventory > Transactions > Transaction Open Interface
3. Find interface transactions.
4. See the transactions in error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms