We Are Seeing Strange Characters Like TAG <!DOCTYPE HTML> In The Text Fields In CRM Html Administrator Pages

(Doc ID 2015942.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Common Applications - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, CRM User Management Framework

We are seeing strange characters in the text fields and on the CRM Html administrator pages such as TAG <!DOCTYPE HTML> after R12.2.4 upgrade - the tag is being added to the jsps

We have recently started our upgrade to R12.2.4 instance and observed that we are getting html header tag in all of the text fields in CRM Html administrator screens. We are unable to perform any of the user maintenance functions due to this.

Pages should render correctly

The issue can be reproduced at will with the following steps:
1. CRM HTML Administration > User Maintenance

The issue has the following business impact:
Due to this issue, users cannot complete the setups


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms