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"Error in saving customer" When Registering a New iStore User (Doc ID 201626.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iStore - Version 11.5.0 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.

Symptoms

 In iStore registration, enter all the required fields then click the continue button"

Application Error
The user could not be registered at this time due to an internal error Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error.

Error Stack
--------------

oracle.apps.jtf.base.resources.FrameworkException: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.

Note to System Administrators: View source for more information about this error.

at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:389)
at _jtftmplh._jspService(_jtftmplh.java:2392)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
.........................
.........................

Caused by: oracle.apps.jtf.base.resources.FrameworkException: A SQL error occured in createSystemUser. The error is:
ORA-20101: Failed to create org accountin jtf_cust_account:The customer profile class DEFAULT is inactive.
Please select another profile class for the customer profile.
ORA-06512: at "APPS.JTF_CUSTOMER_ACCOUNTS_PVT", line 84
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 96
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 281
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 685
ORA-06512: at "APPS.JTF_UM_USER_ADMIN_PVT", line 496
ORA-06512: at line 1

at oracle.apps.jtf.um.UsertypeMgmt.createSystemUser(UsertypeMgmt.java:3156)
at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:381)
... 78 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException: ORA-20101: Failed to create org accountin jtf_cust_account:
The customer profile class DEFAULT is inactive. Please select another profile class for the customer profile.
ORA-06512: at "APPS.JTF_CUSTOMER_ACCOUNTS_PVT", line 84
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 96
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 281
ORA-06512: at "APPS.JTF_UM_USERTYPE_CREDENTIALS", line 685
ORA-06512: at "APPS.JTF_UM_USER_ADMIN_PVT", line 496

 

Cause

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