Error When Set Payment Methods:' ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product' (Doc ID 2016384.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Oracle Payments - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Shared Setup UI

When attempting to create or update payment method
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.iby.disbursement.setup.paymentmethod.server.PaymentMethodAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1324)
## Detail 0 ##
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product:  &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 852
ORA-06512: at "APPS.MO_GLOBAL", line 795
ORA-06512: at line 1



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Financials-->Financials-->Accounts Payable-->Setup-->Payment-->Payment Administrator-->Payment Methods-->go to task

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot maintain payment method

Cause

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