My Oracle Support Banner

R12: IBY: Error When Set Payment Methods:' ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product' (Doc ID 2016384.1)

Last updated on DECEMBER 03, 2020

Applies to:

Oracle Payments - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Shared Setup UI

When attempting to create or update payment method an error is returned.
Due to this issue, users cannot maintain payment method


ERROR
-----------------------

You have encountered an unexpected error. Please contact the System Administrator for assistance.

oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.iby.disbursement.setup.paymentmethod.server.PaymentMethodAM'.
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:279)
at oracle.apps.fnd.framework.webui.OAJSPApplicationRegistry.registerApplicationModule(OAJSPApplicationRegistry.java:78)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1324)
## Detail 0 ##
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product:  &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 852
ORA-06512: at "APPS.MO_GLOBAL", line 795
ORA-06512: at line 1




The issue can be reproduced at will with the following steps:
1. Go to Financials-->Financials-->Accounts Payable-->   Setup-->Payment-->Payment Administrator-->Payment Methods-->go to task


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.