Error Message Generated for Credit Check Hold Is Duplicated (Doc ID 2016442.1)

Last updated on OCTOBER 26, 2015

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

While booking an order with tax event at booking, two duplicated error message for credit check fail hold was getting generated when
the order failed to pass credit check.

The issue can be reproduced at will with the following steps:
1. Via Order Management Super User Responsibility                                             
2. Navigate: Orders, Returns > Sales Order form(Enable credit check and tax event at booking for the transaction type used)
3. Enter the Sales Order with line details.
4. Book the Sales Order. System will throw duplicate messages “Credit check hold applied. Order limit exceeded. Using site credit profile”

Cause

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