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Actuals Lines Not Visible In Actuals Tab (Doc ID 2016731.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Estimate and Actual Charges

ACTUAL BEHAVIOR
---------------
For some PCs, the actual lines are not visible on the Actuals tab. If no lines exist on the Actuals tab, then an import has to be performed to get the lines to display so a manual entry can be done.
If a line already exists on the Actuals tab, then when navigate away from the tab or close the window, the actual lines will disappear again and reappear if any of the buttons (now active because there is a line) are clicked to perform an action.

EXPECTED BEHAVIOR
-----------------------
Expect the actuals lines in Actuals tab to be on focus.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Depot Repair
2. Workbench
3. Create SR/SO
4. Save to create Logistics lines
5. Navigate to Actuals tab
6. Lines are not visible
7. Enter a Source > Click Add > Click Okay at the import Messages
8. Lines are visible


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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