Actuals Lines Not Visible In Actuals Tab For SOme PCs

(Doc ID 2016731.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Estimate and Actual Charges

For some PCs, the actual lines are not visible on the actuals tab. If there is no lines exist on the Actuals tab, then an import has to be performed to get the lines to display so a manual entry can be done.
If a line already exists on the Actuals tab, then when navigate away from the tab or close the window, the actual lines will disappear again and reappear if any of the buttons (now active because there is a line) are clicked to perform an action.

Expect the actuals lines in Actuals tab to be on focus.

The issue can be reproduced at will with the following steps:
1. Depot Repair ->
2. Workbench ->
3. Create SR/SO ->
4. Save to create Logistics lines ->
5. Navigate to Actuals tab ->
6. Lines are not visible ->
7. Enter a Source -> Click Add -> Click Okay at the import Messages form ->
8. Lines are visible


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms