"ORA-20001: Oracle error -2074: ORA-02074: cannot SET NLS in a distributed transaction" Occurs While Using API In SOA (Doc ID 2016838.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, APIs & Interfaces

While calling the Service APIs through the SOA, the following error occurs:


ERROR

=========
CS_API_SR_UNKNOWN_ERROR N P_TEXT
CS_ServiceRequest_UTIL.Validate_Type-ORA-20001: Oracle error -20001:
ORA-20001: Oracle error -2074: ORA-02074: cannot SET NLS in a distributed transaction has been detected in fnd_global.set_nls.set_parameter(NLS_LANGUAGE,AMERICAN)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Call Service Request API 's




Cause

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