Customer Merge Errors on Updating Table QP_QUALIFIERS (Doc ID 2016924.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Miscellaneous Issues

When attempting to run Customer Merge,
the following error occurs.

ERROR
-----------------------
MSG-00001: Updating table QP_QUALIFIERS 17-APR-2015 03:58:10
MSG-00001: row(s) updated 17-APR-2015 03:58:10
MSG-00100: merge_products errored out
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()+17-APR-2015 03:58:10
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()-17-APR-2015 03:58:10

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as Order Management responsibility
2. Navigate >Customers >Account Merge
enter Parameters: From Name and To Name
3. Review log for error.



Cause

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