Change Update Work Order Status After It Has Been Cancelled (Doc ID 2016947.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When trying to change work order status from "Cancelled", even though it appears to change, but when refreshing the screen it is still in a "Cancelled" status.


EXPECTED BEHAVIOR

Work order status to change from "Cancelled" to the selected status.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Click on Work Orders
3. Query work order
4. Go to Update Work Order icon
5. Set change work order status from "Cancelled" to "In Progress"
6. It appears to change but when refreshing the screen it is still in a "Cancelled" status.


Cause

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