Service Request Created ISupport Is Not Populating The Operating Unit When Queried from EBS Form (Doc ID 2017280.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Service Request created using iSupport module is NOT populating the operating unit field, when viewing that service request from service request form in Oracle EBS

EXPECTED BEHAVIOR
-----------------------
Expect the operating unit to be populated as it happens when creating SR from Create Service Request Form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the profiles
MO:Default Operating Unit to valid value
Service:Default Operating Unit Site to valid value
Service:Restrict Operating Unit by MOAC Site ->No
MO:Security profile Site level to valid value
2. Create SR from isupport
3. Open the SR from Create Service Request form
see the inventory org field is not populated



Cause

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