Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On 12.1.3 -
Unit Selling Price is changing to List price ( which is zero in this case) after ship confirm.
This is happening only for orders coming from service requests.
The difference is that the List Price is 0 and entering the price as some amount e.g. xyz on the Charges UI
The default modifier is not being applied
The order should not get re-priced to the List Price during ship confirm.
1. Create order from service request.
2. Release and ship confirm the order.
3. The unit price is changing to zero (List Price)
While the order is created from Service now, the price at first shows the price entered on the Charges e.g. xyz
When freight charges are added and ship confirm performed the price changes back to zero which is the List Price.
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