AR Credit Memo Stuck in Accounting After Application with a Debit Memo

(Doc ID 2017753.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Subledger Accounting Uptake for Receivables

AR Credit Memo is stuck in Accounting after the application with a Debit Memo.
The Transaction was created in Foreign Currency.

The Subledger Period Close Exceptions Report shows the Transaction as Invalid.
The Unposted Items Report output shows it is unposted.
Create Accounting output does not show any postable or unposted items.

The online Create Accounting shows Note to submit Create Accounting program, even after running Create Accounting the Transaction remains Unaccounted.

Due to this issue, users cannot see the records correctly.

Cause

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