Contact Not Found After Removing Contact Address in Customer Standard (Doc ID 2017782.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.1 to 12.1.3.4 [Release 12.1]
Oracle Trading Community - Version 12.1.0 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

12.1.3 version, Customers Module

You have removed the Contact address from a Customer Account, but left the Contact name and number itself, but the Account Contact is no longer displayed.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
1.  Go To:  Account Details> Communication tab
2.  Click on Contact Details of a Contact listed and remove the Address
3.  Return to Account Contacts
4.  The Contact is no longer displayed


Due to this issue, the data quality is compromised as users think the contact is no longer there and proceed to create a new contact leading to lots of duplicates.

Cause

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