Contacts Street Address is Removed when Set as Dunning/Collections Contact (Doc ID 2018395.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When selecting a contact in the Collections Header, the email and street address default from the contact (this is correct).  If the contact is then made a dunning
contact, the email address defaults, but the street address doesn't.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Create a contact for a customer, with an address.
  2. Query that customer in Collections Agent, and select that contact from the LOV.
  3. The email address, and street address both default from the contact (correct).
  4. Choose Actions -> Dunning Contact, and Actions -> Collections Contact
  5. Doing these two steps, causes the street address to be removed, but the email remains.

Cause

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