IT3a Process Running In Excess Of 36 Hours- Output Post Processor Problem (Doc ID 2018790.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle HRMS (South African) - Version 12.1 HRMS RUP4 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Tax Year End Processes and Reporting on production instance.

ACTUAL BEHAVIOR
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When processing the IT3a tax certificates, the process is taking over 36 hours to complete.



STEPS
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The issue can be reproduced at will with the following steps:
1. From ZA HRMS Manager, or equivalent, responsibility
2. Submit the concurrent requests: Tax Year End Data Validation and Preprocess, IT3A Tax Certificates
3. Await completion of the tax certificates.


Cause

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