Is It Possible to Always Send Notifications When Placing a Hold on an Order During Credit Check at Booking, but Eliminate the Hold When the Order Updated Is at Pick Release? (Doc ID 2018843.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

Is It Possible to Always Send Notifications When Placing a Hold on an Order During Credit Check at Booking, but Eliminate the Hold When the Order Updated Is at Pick Release?

Summary of Issue
Have a standard 'Credit Check Failure Hold' that is attached to the order type during booking and picking.

  1. Order Booking - Credit Check done and notification sent
  2. Order Updates - Credit Check done and notification sent
  3. Order Pick Release - Credit Check done and notification sent


For steps 2 and 3 above, we want only the notification but no hold to be placed as a result of credit check. So in reality, it means,
the credit check should be done to send the notification but hold should not be placed.

Solution

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