Service: Enable Message When Customer Party And Incident Customer Are Different Is Not Working When Updating Service Requests
(Doc ID 2019040.1)
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
How does the profile Service: Enable message when Customer Party and Incident Customer are different (CS_ENABLE_CUSTOMER_OVERRIDE) work?
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