My Oracle Support Banner

Service: Enable Message When Customer Party And Incident Customer Are Different Is Not Working When Updating Service Requests (Doc ID 2019040.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


How does the profile Service: Enable message when Customer Party and Incident Customer are different (CS_ENABLE_CUSTOMER_OVERRIDE) work?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.