Service: Enable Message When Customer Party And Incident Customer Are Different Is Not Working When Updating Service Requests (Doc ID 2019040.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

How does the profile Service: Enable message when Customer Party and Incident Customer are different (CS_ENABLE_CUSTOMER_OVERRIDE) work?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms