Approvals for Transfer and Assumption are Getting Stuck in the Pending Approval Status (Doc ID 2019774.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Oracle Lease and Finance Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Lease Authoring

Approvals for Transfer and Assumption are getting stuck in the Pending Approval status.

Our office has reported 14 contracts stuck in a Pending Approval status. The Tech team has reviewed the workflows and have been unable to free up these contracts. The contracts have been submitted for approval, the supervisor has approved them, however the contract does not seem to accept her approval authority. This OU has had several instances recently of contracts stuck in Pending Approval, but this is the 1st time that the Tech team has not been able to rewind the workflow and push the contracts through. here is the information furnished by the Tech group after their review.

All contracts are erroring on the update_approval_status.

Workflow Errors: OKLLAAPP, 11972966

Failed Activity Update Approval Status
Activity Type Function
Error Name -6502
Error Message ORA-06502: PL/SQL: numeric or value error: character string buffer too small

Error Stack OKL_KBK_APPROVALS_WF.update_approval_status(OKLLAAPP, 11972966, 244306, RUN) Wf_Engine_Util.Function_Call(OKL_KBK_APPROVALS_WF.UPDATE_APPROVAL_STATUS, OKLLAAPP, 11972966, 244306, RUN)

All of these contracts are for the (UK) office, but the UK office also handles contracts in the Ireland, Dubai, Netherlands OUs, and has been having stuck approvals in these various OUs, but none at this moment, and all involve the same supervisor. We have reviewed this supervisor's setup in the system along with her approval limits and everything seems ok.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a Transfer and Assumption contract for Approval.

Cause

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