Invalid Department Error When Adding A Work Order Operation (Doc ID 2019807.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to add an operation to an existing work order in HTML self service, the following error occurs.
The error occurs intermittently. Any department used will return this error. Result is that an additional operation cannot be added.
The operation can be added without error in forms. The issue occurs 5% of the time or less. No issue with same departments rest of time.


ERROR

"Department ______ is invalid"


STEPS

The issue can be reproduced at will with the following steps:
1. Maintenance Super User > Work Orders > All >
2. Retrieve example work order
3. Open work order details
4. In Operations, click Add,
5. Add new operation and resource normally
6. Enter next operation (2nd, 3rd, etc.), tab
7. Enter operation description, tab
8. Enter operation number, tab, operation description, tab, department, tab to resource, enter resource, tab, enter required, tab, enter assigned units, tab
9. Save
10. Error returned “Department (department code) is invalid”. Happens each time new operation entry is attempted.

Cause

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