The Capture Amount is Different Than the Authorization Amount and the Payment System is Rejecting the Transactions (Doc ID 2019822.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

The capture amount is different than the authorization amount and the payment system is rejecting the transactions.

When you book the order, you receive an authorization for a dollar amount that is different than what you tried to capture.
Once the order is booked, you should should be able to calculate the correct authorization (i.e. same dollar amount that you would send to AR), which would preclude this issue.

EXPECTED BEHAVIOR
-----------------------
The authorization and capture amounts should be the same.

BUSINESS IMPACT
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Due to this issue, you cannot remit the Receipts.

Cause

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