Getting Error : Open Transaction Amount Cannot Be Greater Than Claim Settlement Amount (Doc ID 2019921.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Trade Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

 On :  12.2.3 version, CLAIMS

When trying to do settlement with Open Invoice and OPM . Getting Error Message - Open Transaction amount cannot be greater than Claim settlement amount .

Invoice amount : 1104.96
OPM  : (1094.08)

Difference amount : (10.88 )     ---> Balance Left out amount W/off

Steps to Reproduce  

Login in Trade Management

1) Search the Customer
2) Click on Mass Settlement Tab
3) Search by Claim number and Transaction number.
4) Select the Transaction and Click(B) Next
5)For Balance Amount give the Value that need to w/off
6)Click(B) Recalculate and Click(B) Next
7)Click(B) Submit --- Error Message will be displayed.

Changes

 

Cause

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