Payslip Does not Display after Transparent Data Encryption ( TDE ) Implementation

Last updated on DECEMBER 06, 2016

Applies to:

Symptoms

On : 12.1.1 version, Payroll Self Service

ACTUAL BEHAVIOR
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Unable to view employee's Payslip after Transparent Data Encryption ( TDE ) implementation.
It seems to just hang when you click on the payslip link on the self service page.

We also tried to recompile JSPs but it did not help.

EXPECTED BEHAVIOR
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Expect to be able to view the employee payslips in PRODUCTION.

This is working in our test and stage instances


STEPS
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The issue can be reproduced at will with the following steps:

HR Employee Self-Service CORP
payslip
click there and system hangs

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot view the payslips for ALL employees.
Our critical functionality payslip self service page is not opening

Changes

 Installed Oracle Transparent Data Encryption ( TDE )

Cause