Dispute Amount Defaults To Original Amount Vs. Remaining Amount (Doc ID 2020598.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When creating a dispute in Advanced Collections, the Dispute Amount is defaulting to the Original Amount of the invoice, instead of the Remaining Amount.



Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Create an invoice and partially pay/adjust it.
  2. From Collections, try to submit a dispute for 'Total'
  3. The Disputed Amount defaults to the Original Amount of the invoice
  4. Change the dispute to 'percentage', and enter 50%, the Dispute Amount defaults to 50% of the original amount

Cause

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