Dispute Amount Defaults To Original Amount Vs. Remaining Amount
(Doc ID 2020598.1)
Last updated on FEBRUARY 18, 2019
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When creating a dispute in Advanced Collections, the Dispute Amount is defaulting to the Original Amount of the invoice, instead of the Remaining Amount.
Steps to Reproduce:
Responsibility: Collections Agent
- Create an invoice and partially pay/adjust it.
- From Collections, try to submit a dispute for 'Total'
- The Disputed Amount defaults to the Original Amount of the invoice
- Change the dispute to 'percentage', and enter 50%, the Dispute Amount defaults to 50% of the original amount
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