Not Able To Create Service Request (Doc ID 2020675.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Request Form

When attempting to open the Service Request form, the following error is seen.

ERROR
-----------------------
FRM-40735:WHEN-NEW-BLOCK-INSTANCE trigger raised unhandled exception ORA-06508.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Service Requests > Find/Create Service Requests

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create Service Requests.

Cause

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