Getting Error While Opening Contact Center Form In German Language (Doc ID 2020678.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contact Center

While attempting to open the Contact Center form in German language, the following error is displayed:

ERROR
-----------------------
FRM-41045: Cannot find item: invalid ID.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Customer Support
(N) Customer Management > Contact Center
(in German)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the German Contact Center form.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms