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Contact Center: Error Message Trying to Create a New Sales Order (Doc ID 2020749.1)

Last updated on MARCH 30, 2021

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Contact Center, users get an error message when clicking on the "New" button on the Orders tab.

Searching by Order Number, the screen populates with the customer information and the order number on the Orders tab (Order List sub tab).
However, when clicking on the "New" button in the lower right hand corner on the screen, users get the error.

Error:

You do not have the permission to create a location.

Steps:

(R) Service
(N) Customer Management > Contact Center

 - Search By Order Number
 - Navigate to Orders Tab > Order List subtab:
   . Filter By => Order Number
   . Grid shows the Order as expected

 - Click on "New" button

 => Get the error.

What is Working:

Clicking OK, the Sales Order form opens with the Customer information populated to start a new Order.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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