R12: IBY: Receive Error FRM-40654 Error When Attempting to Void a Payment - Potential Workaround
(Doc ID 2020770.1)
Last updated on JUNE 07, 2021
Applies to:Oracle Payables - Version 12.0.0 and later
Oracle Payments - Version 12.0.0 and later
Information in this document applies to any platform.
Users encounter the following Error when attempting to Void certain Negotiable payments in the Payments Workbench form as explained in Doc ID 1913503.1:
The User then checks the payment in question against the following long-standing condition from the Void Payment Restrictions section of the Oracle Payables User's Guide, but finds no cause or solution for the current FRM-40654 error:
INVOICES PAID BY ANOTHER PAYMENT:
When you void a payment, you cannot cancel a related invoice if it was partially paid by a second payment. Instead, when you choose Cancel Invoice, the system applies an "Invoice Cancel" hold to the invoice for your reference. You can release the hold manually in the Invoice Holds tab.
CANCELLING ASSOCIATED INVOICES.
If you attempt to cancel an invoice that has been partially paid by another payment by using the Cancel Invoice Action, instead of cancelling the invoice, Payables applies an Invoice Cancel hold to the invoice. This hold is manually releasable.
You cannot void a payment that the bank has already cleared.
You cannot void payment on a payment document that pays a prepayment that you have applied to an invoice. You must first unapply any prepayments, and then you can void the payment.
What could be causing the error? And is there a potential solution or workaround that the User could implement for the Error?
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