Why Is Credit Memo Reason Not Available on Reason Code UI? (Doc ID 2021029.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Claims Administration

Credit Memo Reason Code is Not Available in Trade Management Reason Code UI

Steps - 
1) Navigate to Oracle Receivables Responsibility -> Setup -> System -> Quick Codes -> Search for CREDIT_MEMO_REASON -> Create new Credit Memo reason code.
2) Navigate to Oracle Trade Management User -> Administration -> Trade Management -> Claims -> Reasons -> Click on Create ->
3) Select the Credit Memo Reason created in Step 1. It's not available in the dropdown.

 

 

Solution

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