Depot Repair: Unable To Open Debrief Form (Instead of HTML) Even When Profile Option "CSF: Disable HTML Debrief" Is Set ToYes (Doc ID 2021372.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On :  12.2.4 version, Debrief / Field Service Report


Even when profile option "CSF: Disable HTML Debrief" is set to Yes, when trying to open the debrief for a repair task, the HTML debrief opens instead of the debrief form.


STEPS
------------
(R) Depot Repair Super User
(N) Depot Repair > Depot Workbench
- query an existing repair order with a task
- click on Debrief for the task


BUSINESS IMPACT
-----------------------
CRP - Starts Sunday May 17th.

Cause

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