Sytem down left RetroPay By Element Process is 'running' with concurrent processors terminated (Doc ID 2021434.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Payroll - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

Find there was some unplanned downtime whilst the Retropay by Element process was running


Customer then terminated the sub-processes but are unable to terminate the main Retropay process.

Retropay had completed at 98% at the time of the crash.

The Retropay parent process is showing as 'Running' but all sub requests are showing as 'Completed - terminated'


 -- Steps
The issue can be reproduced at will with the following steps.
1. Retropay by Element processes was running
2. Unplanned system downtime
3. Manually terminated the sub-processes, but are unable to terminate the main Retropay process
4. Need to terminated the main retropay process and then run another retropay to run the remaining assignments


Cause

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