CSXSRISR Service Request Form Freezes When Searching Numeric Install Base Serial Numbers
(Doc ID 2021707.1)
Last updated on FEBRUARY 22, 2019
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When a SR is created using numeric serial numbers, the application freezes after attempting to find numeric Serial Numbers in Install Base. For alphanumeric serial numbers, this behavior is not observed.
(N) Service Requests > Find/Create Service Requests
Enter SR information
Enter Serial Number (numeric only)
Tab to the next field
The application hangs
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