CSXSRISR Service Request Form Freezes When Searching Numeric Install Base Serial Numbers
Last updated on JUNE 12, 2017
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When a SR is created using numeric serial numbers, the application freezes after attempting to find numeric Serial Numbers in Install Base. For alphanumeric serial numbers, this behavior is not observed.
(N) Service Requests > Find/Create Service Requests
Enter SR information
Enter Serial Number (numeric only)
Tab to the next field
The application hangs
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms