CSXSRISR Service Request Form Freezes When Searching Numeric Install Base Serial Numbers (Doc ID 2021707.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When a SR is created using numeric serial numbers, the application freezes after attempting to find numeric Serial Numbers in Install Base.  For alphanumeric serial numbers, this behavior is not observed.

Steps:
(R) Service
(N) Service Requests > Find/Create Service Requests
Enter SR information
Enter Serial Number (numeric only)
Tab to the next field

The application hangs

Cause

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