CSXSRISR Service Request Form Freezes When Searching Numeric Install Base Serial Numbers

(Doc ID 2021707.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


When a SR is created using numeric serial numbers, the application freezes after attempting to find numeric Serial Numbers in Install Base.  For alphanumeric serial numbers, this behavior is not observed.

(R) Service
(N) Service Requests > Find/Create Service Requests
Enter SR information
Enter Serial Number (numeric only)
Tab to the next field

The application hangs


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