You have encountered an unexpected error. Please contact the System Administrator for assistance - While Selecting "About This Page" in Order Information Portal (Doc ID 2021819.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
An error occurs while selecting "About this Page" in Order Information portal in Order Status > Details
Error is:

"Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. "

EXPECTED BEHAVIOR
-----------------------
Page details should be displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Information portal > Order Status > search for an Order and press Go
2. Click on Order Number to see the order details
3. In the Lines section press on Details
4. In this page select "About this Page"
5. An error occurs

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms