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Work Request Attachments NOT Copied to Work Order if Use Requests TAB > Assign to Work Order (Doc ID 2022297.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Work Requests (WR) Attachments are not copied to Work Order (WO) if use Requests tab > Assign to Work Order

EXPECTED BEHAVIOR
-----------------------
Expect to see attachments copied to the WO, same as it is happening when creating WO from Work Request


Work Requests can be assigned to Work Orders in 2 ways:
a. First way is through “Request Number” in WO-header. In this case, WO-attachments are visible in Additional Details when WO is in update or in WO-header when WO is in view - it works fine.
b. Second way is to assign Work Requests in existing Work Order through the tab Requests / Assign to Work Order. In this case, attachments are not visible, nor in Additional Details nor in WO-header.
These are 2 ways for a same process. Some users may want to work the second way. Both should have same result.


Cause

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In this Document
Symptoms
Cause
Solution
References


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