Work Request Attachments NOT Copied to Work Order if Use Requests TAB > Assign to Work Order
(Doc ID 2022297.1)
Last updated on FEBRUARY 18, 2019
Applies to:Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.
On : 12.2.3 version, Work Requests (WR) Attachments are not copied to Work Order (WO) if use Requests tab > Assign to Work Order
Expect to see attachments copied to the WO, same as it is happening when creating WO from Work Request
Work Requests can be assigned to Work Orders in 2 ways:
a. First way is through “Request Number” in WO-header. In this case, WO-attachments are visible in Additional Details when WO is in update or in WO-header when WO is in view - it works fine.
b. Second way is to assign Work Requests in existing Work Order through the tab Requests / Assign to Work Order. In this case, attachments are not visible, nor in Additional Details nor in WO-header.
These are 2 ways for a same process. Some users may want to work the second way. Both should have same result.
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