Shipment Advice Sent by Carrier Manifesting Is Stuck in Shipping Interface with Error: This action can not be performed as the shipment request message has not been sent for the delivery (Doc ID 2022412.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Ship Confirm

ACTUAL BEHAVIOR
---------------
Orders not getting ship confirmed

There are many orders/deliveries which are not getting ship confirmed. These deliveries are getting processed through Carrier Manifesting. The 'Shipment Request' has been successfully sent to Carrier Manifesting system (Agile) and deliveries have been processed there. But 'Shipment Advice' for those deliveries are not received in Oracle.

If send a shipment cancelation, encounter error saying Shipment Request has not been sent for delivery, even though shipment request has been successfully sent.

Log file contains the error below.



ERROR
-----------------------
    P_MODULE_NAME ==> wsh.plsql.WSH_TRANSACTIONS_UTIL.SEND_SHIPMENT_REQUEST
       msg_buffer ==> This action can not be performed as the shipment
request message has not been sent for
the delivery nnnnnnn.
       E:This action can not be performed as the shipment request message has
not been sent for
the delivery nnnnnnn.


STEPS
-----------------------
The issue cannot be reproduced at will



Cause

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