Order Header Status Is CLOSED But Exist Open Lines Associated To This Header

(Doc ID 2022432.1)

Last updated on MARCH 09, 2018

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Transaction Fulfillment


Customer is using process order API to Cancel an order line and create a new line in an already existing order at the same time.
The issue is as follows.
They have a seeded scenario where the workflow process CLOSE_WAIT_FOR_L' moves to the last day of the month and if it finds any open line then the workflow will remain at CLOSE_WAIT_FOR_L Notified till all lines are closed.
Now suppose they have an order which has 1 open line and has passed last day of month 30-Aprl- 2015
On May 27th they cancelled Line 1.1 and created 2.1 at the same time using process order API.
In Rel 12i the Order header will get closed , Line 2.1 will be created in Awaiting_shipping status and Line 1.1 will be cancelled.
Whereas in R11i Order header does not close with same scenario

Expect Order header to remain open with open lines

The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Query Order with 1 open line >
3. Order header has passed last day of the month >
4,Use process order API to cancel order line and create new line.

The issue has the following business impact:
Due to this issue, users cannot add line to existing order.


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