20654523 Java.Lang.NullPointerException Error When Opening An ISupport Created SR (Doc ID 2022612.1)

Last updated on MARCH 23, 2016

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Others

When attempting to view a iSupport created SR as an iSupport employee, the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Login to the iSupport home page
1. Click on Create Service Request
2. Once created, search for the SR

Error above is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, iSupport users cannot view SRs in iSupport as an employee.

Cause

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