eBusiness Center Organization Tab Clear Record (F6) Error: "FRM-40202: Field must be entered" (Doc ID 2022662.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle TeleSales - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

12.2.3 version, Organization

When attempting to clear the record in the Organization Tab in eBusiness Center, the following error occurs.

Error

FRM-40202: Field must be entered


Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Responsibility: Oracle Telesales
  2. Navigation: eBusiness Center
  3. Query a customer
  4. Go to organization tab, clear the record (press F6).
  5. Error message appears



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms