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Work Request Results Table Is Not Automatically Refreshed After Work Request Is Updated (Doc ID 2023098.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Work Requests list is not refreshed after performing Update Work Request and pressing Apply button.


EXPECTED BEHAVIOR
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Expect search page to be refreshed so that the new WR status to become visible in the list. It is excepted that behavior is same as we can find for the Work Orders.

STEPS
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The issue can be reproduced at will with the following steps:
1. Use any EAM SSM responsibility
2. Choose your organization
3. Go to the Work Requests tab
4. Search for some work requests
5. Open a work request using Update WR button and change its status
6. Hit the Apply button
7. When you are returned back to search, work request status is not updated. -> Work Requests Result table is not automatically refreshed, which is different behaviour than in the Work Orders tab and work orders result table.



Cause

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In this Document
Symptoms
Cause
Solution
References


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