While Creating Work Orders, Entering Asset Number Does Not Populate Asset Group (Doc ID 2023153.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When work order is created and Asset Number is entered in the Self Service side (OAF), the associated Asset Group is not pulled by Oracle.


EXPECTED BEHAVIOR

The asset group should default once asset number is selected.


STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Click on Work Orders tab
3. Go to Create Work Order page
4. Enter work order and asset number, but system does not default asset group


Cause

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