Promotional Modifier Not Getting Applied To Items (Doc ID 2023386.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
Promotional modifiers have been set up for a get item when some specific items are entered on an order.
This set-up is working as expected in some instances
However in one instance, after the item is entered on the Sales Order Line
the promotional item is not being displayed and the sales order line cannot be saved

EXPECTED BEHAVIOR
New promotional line to be added for the get item

STEPS
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility
2. Orders, Returns > Sales Orders
3. Enter the header
4. Navigate to the line level
5. Enter the item quantity and tab out, nothing happens (promotional item line is not getting applied)

Cause

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